Setting permissions for case comments

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This topic only applies to BAW, and is located in the BAW repository. Last updated on 2025-03-13 12:15
The permission to create a case comment is granted by default to #AUTHENTICATED_USERS, meaning that anyone who can log in and has File in Folder / Annotate permissions on the case type instance can create a case comment. You can change this setting to match the requirements of your environment.

About this task

The default setting for CREATE_INSTANCE allows any user who can log in to create a case comment. If you want to allow only certain users to create case comments, this default setting is not appropriate. You can change the permissions on the case comment class.

Procedure

To change the CREATE_INSTANCE permission:

  1. Navigate to the Case Comment class (or comment subclass, if appropriate) in the following path in Administration Console for Content Platform Engine: Data Design > Classes > Other Classes > Annotation > Case Comment.
  2. Click the Security tab for Case Comment and in the list, select #AUTHENTICATED_USERS.
  3. Click the Edit... button, and clear the Create instance check box. Make changes to any other desired permissions and click OK.
  4. Click the Add... button to add one or more groups to the list.
  5. Add the required permissions, including Create instance if appropriate, and click OK.

What to do next

For each entry, set the Apply To: setting to This object and all children. This setting ensures that the permissions are inherited by the child classes of Case Comment class.