Case configuration tasks fail when the external Content Platform Engine is used with existing IBM Case Manager object stores

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This topic only applies to BAW, and is located in the BAW repository. Last updated on 2025-03-13 12:15

When you run the Define the Default Project Area case configuration task for the Development environment or the Define Target Environment case configuration task for the production environment, the task fails.

When one of these two case configuration tasks fails because the external Content Platform Engine is used with existing IBM® Case Manager object stores, an error similar to the following error is logged in the configuration manager log files:

FINER Wed Aug 14 08:55:58 CDT 2019 THROW
com.filenet.api.exception.EngineRuntimeException  thrown while executing method executeWork() of com.ibm.ecm.configmgr.app.acm.task.DefineDefaultProjectArea$Execution
Stack Trace follows (when available):
com.filenet.api.exception.EngineRuntimeException: FNRCV0006E: EVENT_HANDLER_THREW: An exception occurred in the event handler. Message was: Failed to retrieve task subscription class definition: CmAcmTaskWorkflowLaunchSubscription failedBatchItem=0 errorStack={
at com.filenet.engine.handlers.HandlerFactory$HandlerWrapper.standardCatch(HandlerFactory.java:304)
...

Caused by: java.lang.RuntimeException: Failed to retrieve task subscription class definition: CmAcmTaskWorkflowLaunchSubscription failedBatchItem=0
at com.ibm.casemgmt.intgimpl.eventhandler.ProjectAreaEventHandler.invokeBPMUpdate(ProjectAreaEventHandler.java:280)
at com.ibm.casemgmt.intgimpl.eventhandler.ProjectAreaEventHandler.onEvent(ProjectAreaEventHandler.java:104)
at com.filenet.engine.handlers.EventActionWrapper.onEvent(EventActionWrapper.java:60)
... 56 more

This error does not occur if the system is configured to use the embedded Content Platform Engine or if you're using an external Content Platform Engine that has new object stores for the design object store and target object store.

Workaround

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In a development environment

Run the Configure Case Integration with IBM Business Automation Workflow case configuration task before running the Define the Default Project Area task. For more information about these case configuration tasks, see Table 1: Task requirements for a development environment in Preparing to run the case configuration tasks.

In a production environment

Run the Configure Case Integration with IBM Business Automation Workflow case configuration task before running the Define Target Environment case configuration task. For more information about these case configuration tasks, see Table 1: Task requirements for a production environment in Preparing to run the configuration tasks