Cannot open IBM Process Designer from Case Builder

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This topic is shared by BAW, CP4BA. Last updated on 2025-03-13 12:15
If the URL to the workflow server host is not configured correctly, you cannot open Process Designer from Case Builder.

Symptoms

In Case Builder, you click Open Web Process Designer when you are adding or editing a task from an existing process. Instead of Process Designer opening, you get an error that says the server cannot be found.

Causes

Typically, this error occurs because the URL for the workflow server host that was specified in the Case configuration tool does not contain the fully qualified domain name of the server.

Resolving the problem

To resolve this problem, verify that the URL that was configured for the workflow server host contains the fully qualified domain name instead of the host name. If the host name is used, edit the hosts file on the Case Builder client system to map the IP address of the workflow server to the host name and the fully qualified name.