Unlocking solution assets

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This topic is shared by BAW, CP4BA. Last updated on 2025-03-13 12:15
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If a solution asset is locked by a user and the user cannot unlock it, for example the user is on vacation or left the company, you can unlock the asset by using the Case administration client.

About this task

When a user opens a solution asset for editing, the asset is locked until the user commits the updated solution. If the user cannot clear the locks by committing the solution, you can unlock the assets by using the administration client.
Attention: When you unlock an asset by using the Case administration client, any draft edits that were made to the asset are lost.

Procedure

To unlock an asset:

  1. Start the Case administration client.
    Enter the following URL in a browser:
    http://server:port/navigator/?desktop=bawadmin
    where server is the IBM® Content Navigator IP address or fully qualified server name, and
    port is the IBM Content Navigator port number.
  2. In the navigation tree in the left pane, select an object store and click Solutions.
  3. On the Solutions page in the right pane, select the solution that contains the assets that you want to unlock and click Actions > Configure > Locks.
  4. On the Configure locks page, select the assets to unlock and click Unlock.

Results

The solution asset is now unlocked and users can open and edit the asset in Case Builder.