Enabling Case Analyzer to update completed cases

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This topic only applies to BAW, and is located in the BAW repository. Last updated on 2025-03-13 12:15

By default, Case Analyzer ignores the updated case events that are generated after a case is completed. You can enable Case Analyzer to process the updates.

Procedure

To enable Case Analyzer to process the updates:

Stop Content Platform Engine.
Run the following database commands on the Case Analyzer store database:
```
UPDATE <CASCHEMA>.X_CAProperties SET PropValue='true' WHERE PropName = analyzer.processEventsAfterCaseClosed';
```
```
UPDATE <CASCHEMA>.X_CAProperties SET PropValue='BATCH' WHERE PropName ='analyzer.db.updateMode’; 
```
- For Db2®, Oracle and PostgreSQL, the value of analyzer.db.updateMode property is ‘BATCH’.
- For Microsoft SQL server, you need to update the value.
Restart Content Platform Engine.