Case Analyzer OLAP integration using IBM Cognos Analytics

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This topic only applies to BAW, and is located in the BAW repository. Last updated on 2025-03-13 12:15
The IBM Cognos Analytics integration can provide historical analytics for case trends and patterns. For example, you can get data on the average time to complete cases or business tasks during a specific time interval. You can also find the number of cases that were created, that are currently active, or that are complete during a specific time interval.

Before you begin

You must install the IBM Cognos Analytics software and the Case Analyzer software and databases.

About this task

This task provides a high level view of the configuration steps. Use the detailed instructions in the Case Analyzer documentation and the IBM Cognos Analytics documentation to ensure successful configuration.

Procedure

To configure integration with Case Analyzer

  1. Set up the OLAP integration by installing and configuring Case Analyzer.
    See Installing the Case Analyzer reporting tools.
  2. Use the audit configuration wizard in the IBM Business Automation Workflow Case administration client to enable auditing of the desired case and task properties.
  3. Use the FileNet® Process Task Manager to configure the Case Analyzer settings.
    In the Content Platform Engine properties, for the Object Store Name, enter the name of the IBM Business Automation Workflow target object store. For more information, see Configuring Case Analyzer components External link opens a new window or tab.
  4. Move the report templates to the IBM Cognos Analytics server, and use the IBM Cognos Analytics administration console to set up Case Analyzer reporting.
    For more information, see Configure IBM Cognos Analytics project for Case Analyzer External link opens a new window or tab.