Deploying case solution fails with NullPointerException

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This topic is shared by BAW, CP4BA. Last updated on 2025-01-20 10:38
Case solution snapshot deployment using REST API fails because a user that is assigned to case membership no longer exists in LDAP. You need to delete the case membership permissions of the deleted user from the assignment table of Content Platform Engine using ACCE.

Symptoms

When you deploy the case solution snapshot using REST API, the following error occurs: FNRPA0949E An attempt to reindex case instances to Elasticsearch after a deployment has failed.

Resolving the problem

Try the following steps:
  1. Using ACCE, go to Search > New object store search
  2. Search by using the assignment base class. The list of users that match your search criteria appears.
  3. Verify the user deleted from LDAP.
  4. Select the user and delete by using bulk actions.