Integrating IBM case analytics tools
Case analytics tools can help you monitor and manage your
daily business operations. The tools can also provide historical trend
information that enables you to adjust future operations as needed.
This information can help you discover new business patterns and trends,
and to identify new business opportunities.
About this task
The following tools use the data that is extracted by
the Case Analyzer services from
case management solutions:
- Case Analyzer Excel Reports
- IBM® Cognos® Analytics
With the data extracted by Case Analyzer services, you can generate real-time reports and historical data analysis by analyzing case, task, and workflow events. The Case Analyzer component integrates with IBM Cognos Analytics to provide web-based analytic and reporting capabilities. It also supports using Microsoft Excel as a thick client-based analytic and reporting solution.
The Case Analyzer service, which is a background task in the Content Platform Engine, collects data from the workflow system event logs and the object store audit log. The service stores the information in a database that is used by IBM Cognos Analytics reports.