Queues hold work items waiting to be processed. You can
grant users access to query and process the work items in a particular
queue.
Procedure
Note: Security for running work items that are associated with task objects in the
content store are configured with service groups along with security on queues and rosters.
To
configure queue permissions:
-
In Administration Console for Content Platform
Engine,
select the object store to which the solution was deployed, and click .
-
On the Workflow System tab, click .
-
From the Workflow Systems list,
select the connection point for the project area where the solution
application resides.
In the Action menu,
click Connect to log on to the workflow system.
-
Navigate to the work queue in the left pane, and highlight
the work queue you want to configure.
-
Right click the work queue and click Properties.
-
Click the Security tab, and select Groups.
-
Select the group for which you want to assign permissions,
and move the group to the Selected Users window.
-
Set the Default rights, and click OK.
Example
For the example runtime user groups, you might assign the
following permissions for each role:
Table 1. Queue permissions by group
| Group |
Permissions |
| Case viewers |
None.
In most situations, a member
of the case viewer user group does not need to view work items, but
instead might search for and view cases. Therefore, those users will
have the right to view only the case objects in Content Platform Engine.
If a member
of the case viewer user group needs to see work items in a queue without
opening or processing them, then those users must have Query permissions.
If a user with only Query permission tries to open a work item, an
error occurs.
|
| Case initiators |
Query and Process, but only if case creators
must also view and process work items.
|
| Case workers |
Query and Process
Each role is associated
with an LDAP group or groups. Any users who must process work items
in that role must be in a group given Query and Create rights to the
role queue.
For example:
- Users in the Clerks role are added to the Clerks group. The Clerks
group is given Query and Process rights to the Clerks queue.
- Users in the Supervisors role are added to the Supervisors group,
which is given Query and Process rights to the Clerks queue.
|
| Case administrators |
Query and Process
A case administrator
requires Query rights, but might also require Process rights if they
must troubleshoot work items.
|