Cannot edit locked solution assets

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A solution asset is locked when another user opens the asset for editing and does not commit the solution properly, or a session times out, which can prevent other users from editing the asset.

Symptoms

A solution asset is locked and you cannot edit it.

Causes

A solution asset can be locked in the following situations:
  • Another user opens the solution asset in Case Builder and closes the browser without committing the solution.
  • Another user opens the solution asset in Case Builder and the session times out.
  • Another user opens the solution asset in IBM® FileNet® Process Designer and closes IBM FileNet Process Designer without committing the solution in Case Builder.

Diagnosing the problem

If you open a solution asset in Case Builder and do not commit the solution properly, or if the session times out, you can still open and edit the asset. If you create or edit a solution by using Case Builder, commit the solution, and then cannot open and edit an asset, the solution asset might be locked because another user did not commit the asset properly, the session timed out, or the other user is still editing the asset.

Resolving the problem

Determine who is editing the asset by clicking Show Locked Items, and then ask the user to commit the solution to unlock the asset. If the user cannot commit the solution, for example the user is on vacation or left the company, ask your system administrator to unlock the asset by using the Case administration client.

Attention: When an asset is unlocked by using the Case administration client, any draft edits that were made to the asset are lost.