Configuring a solution to create a case when a document is added to the object store

When you add the solution in Case Builder, you specify the properties of each case type. For a solution that will include starting cases when documents are added to the object store, you must first specify that setting when you configure the case type.

After you create the solution in Case Builder, you configure the applications or workflows to add the document classes that will initiate cases in the deployed solution.

Content Platform Engine Java™ API

You can use the Content Platform Engine Java API to develop a custom application that receives the document from the user. The application uses the API to set the document class to the correct starting document class, and to check the document into the object store. The checkin of the document triggers the IBM® Business Automation Workflow event handler to create a case.

CE_Operations

You can define a workflow that is either internal or external to the solution. Include the CE_Operations create document step in the workflow. The step creates a document that has the same document class as the starting document for the case type. When the CE_Operation step is executed, a case is automatically created by the IBM Business Automation Workflow event handler.

External applications, such as Datacap Studio

Configure an external application, such as Datacap Studio, to inject documents into the target object store. The documents must have the type the same as the starting document class for the case. When the document is created in the object store, the case is automatically created by the IBM Business Automation Workflow event handler.