Upgrading your IBM Case Manager system using an external IBM Content Navigator
Traditional:
This approach
is the only approach for production environments. It is the recommended approach for all
environments because it augments IBM Case
Manager with IBM Business Automation
Workflow while keeping the IBM Case
Manager topology similar
to the one before the upgrade. It uses an external FileNet content environment that can be shared by
other IBM products.
Before you begin
About this task
This upgrade requires IBM Case Manager and a new separate installation of Business Automation Workflow andWebSphere® Application Server. Do not install and configure Business Automation Workflow into an existing WebSphere Application Server Network Deployment where Content Platform Engine or IBM Content Navigator is configured.
- Back up your source databases.
- Update your IBM Content Navigator and Content Platform Engine.
- If you haven't already, install and configure Business Automation Workflow.
- Configure Business Automation Workflow to use your Content Platform Engine.
- Configure Business Automation Workflow to use your IBM Content Navigator.
- Run the case configuration tasks.
- Update custom extension packages and custom case widgets if you are using them.
- Restart the deployment environment.
Procedure
Results
All the desktops that you previously had are augmented to the Business Automation Workflow environment and you can continue to use them as
before. The default desktop is baw
. You can change the desktop in the IBM Content
Navigator administration console.
- Workflow Task:
https://Workflow_hostName:SSL_port/teamworks/navigator-plugins/workflow-icn-plugin.jar
- Case Client:
https://Workflow_hostName:SSL_port/ICMClient/ICMClient.jar
- Case API:
https://Workflow_hostName:SSL_port/ICMClient/ICMAPIPlugin.jar
- Case Administration:
https://Workflow_hostName:SSL_port/ICMClient/ICMAdminClientPlugin.jar
- Case Monitor Dashboard:
https://Workflow_hostName:SSL_port/ICMClient/ICMMonitor.jar
Now that Business Automation Workflow is configured with an external IBM Content Navigator, both Process Designer in Case Builder and case forms are disabled. See Enabling the case management features to enable them.
What to do next
If you encounter case management problems after you install or upgrade to IBM Business Automation Workflow, see Troubleshooting system upgrades.
After a successful upgrade, you can promote your case solutions to workflow projects, which you can easily manage in Business Automation Workflow. See Upgrading or creating case solutions.