Adding case operations to an activity

You can use case operations to automate specific steps in an activity workflow. For example, you can use case operations to create an insurance claim case when an accident report is received or to start a discretionary activity based on the value of a document property.

To add case operations to a workflow step:

1. In Case Builder, click the Open Process Designer icon for the activity to which you want to add the case operation.
2. In IBM FileNet Process Designer, drag and drop the Component icon to the place in the activity flow that you want the operation to be performed.
3. On the Component tab, click the Add icon.
4. From the Component list, select ICM_Operations.
5. Select the operation that you want to insert and then click OK.
6. In the Operation Parameters area, enter an expression for each operation parameter:
   1. Click in the Expression field for the parameter.
   2. From the Expression list, select Build Expression.
   3. For the caseID parameter, in the Business Object Fields list, you must select F_CaseFolder and click Insert.
   4. For the taskID parameter, in the Business Object Fields list, you must select F_CaseTask and click Insert.
   5. Use other case properties for the expression. In the Business Object Fields list, select F_CaseFolder, then select the case property and click Insert.

      If the expression contains a hard-coded string, enclose the string in double quotation marks.