Authorized roles for actions on escalation instances

Access to the HumanTaskManager interface does not guarantee that the caller can perform all of the actions on an escalation. The caller must be logged on to the client application with a role that is authorized to perform the action.

The following table shows the actions on an escalation instance that a specific role can take.

Table 1. Authorized roles for escalation instances.
Action	Caller's principal role
	Administrator	Escalation Receiver	Reader	TaskSystemAdministrator	TaskSystemMonitor
CREATEWORKITEM	Yes	No	No	Yes	No
DELETEWORKITEM	Yes	No	No	Yes	No
GETCUSTOMPROPERTY	Yes	Yes	Yes	Yes	Yes
GETDOCUMENTATION	Yes	Yes	Yes	Yes	Yes
GETESCALATION	Yes	Yes	Yes	Yes	Yes
GETESCALATIONTEMPLATE	Yes	Yes	Yes	Yes	Yes
GETROLEINFO	Yes	Yes	Yes	Yes	Yes
SETCUSTOMPROPERTY	Yes	Yes	No	Yes	No
TRANSFERWORKITEM	Yes	No	No	Yes	No
TRIGGERESCALATION	Yes	No	No	Yes	No
UPDATE	Yes	No	No	Yes	No

Subtopics

The following subtopics describe other actions that also have additional restrictions:

Additional restrictions when creating escalation work items - Lists the additional restrictions relating to create work items
Additional restrictions when deleting escalation work items - Lists the additional restrictions relating to delete work items
Additional restrictions when transferring escalation work items - Lists the additional restrictions relating to transfer work items
Additional restrictions when updating an escalation instance - Lists the additional restrictions relating to escalation update