Physical security

Physical security consists of: Site Security, Hardware Redundancy, Business Recovery, and Data Archival.

Site Security

IBM® uses extensive site-security measures. Photo IDs and electronic keys are needed to access the data center location. In addition, only authorized employees have access to the data center, which is staffed and monitored 24 hours per day. Finally, IBM® facilities are protected by state-of-the-art fire prevention and detection systems.

Hardware Redundancy

IBM® data processing, storage, communications, and control hardware is duplicated with backup systems. IBM® regularly updates its hardware to improve performance and service.

Business Recovery

To prepare for a site emergency that might impair or destroy data center processing capabilities, IBM® provides and regularly tests a business recovery system. This system can restore network capabilities to an off-site backup data center within 48 hours of an emergency.

Data Archival

IBM® maintains a complete backup file of all transmissions. If a customer experiences a problem or loses data, the data can be restored. This file also helps to ensure data integrity in the event of hardware failure. Data is archived online for a period up to 35 days.