CC Bridge errors

Error code Summary Explanation Resolution
BCXQCBS0001EINITIALIZE_COUCHBASE_DRIVER Unable to initialize Couchbase driver The service is unable to initialize the Couchbase driver or connect to the database. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0002ESERVICE_SHUTTING_DOWN Service shutting down This message is for informational purposes only. The service is shutting down.
BCXQCBS0003EPARSING_MESSAGE_ISSUE Issue parsing message An error occurred while parsing this message. Ensure that the message was formatted correctly.
BCXQCBS0004ECREATE_EXISTING_DOCUMENT_ERROR Document name already exists The service was unable to create this document because a document with this name already exists. Create a document with a name that has not already been used.
BCXQCBS0005EERROR_CONNECTING_TO_QUEUE Issue connecting to queue The service was unable to connect to the queue. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0006EUNABLE_TO_OPEN_COUCHBASE_BUCKET Unable to open Couchbase bucket The service was unable to open the specified Couchbase bucket. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0007EMESSAGE_TYPE_NOT_TEXT_MESSAGE Message not of type TextMessage The inputted message was not of the type TextMessage. Check the message type.
BCXQCBS0008EUNABLE_UNMARSHAL_MESSAGE Unable to unmarshal message An error occurred while unmarshaling this message. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0009EMESSAGE_ID_NOT_FOUND Message ID not found The message with ID [ID number] was not found. Provide a valid message ID.
BCXQCBS0010EPROVISION_RECORD_NOT_FOUND Provision record not found A provision record with this ID was not found. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0011EPROVISION_RECORD_FOUND Provision record found This message is for informational purposes only. A provision record was found that matched the job ID.
BCXQCBS0012ENOT_RETRYING_MESSAGE Not retrying message Message [message ID] will not be retried because a non-recoverable exception was encountered. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0013ERETRYING_MESSAGE Retrying message This message is for informational purposes only. Message [Message ID] will be retried because a recoverable exception was encountered.
BCXQCBS0014ESTORING_MESSAGE_RECORD_FAILED Failed to store message An exception occurred while attempting to store a record of message [message ID]. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0015ESTORING_MESSAGE_RECORD_SUCCEEDED Message successfully stored This message is for informational purposes only. Message [message ID] was stored in message record [record number].
BCXQCBS0016EMESSAGE_RETRY_THRESHOLD_EXCEEDED Message retry threshold exceeded The message retry threshold [retry limit] was exceeded for message [message ID]. The message, as well as the recoverable exception, will be stored in the database. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0017EGET_RETRY_COUNT_FAILED Failed to get retry count Failed to obtain the retry count for message [message ID]. The retry count ensures that a message isn't retried too many times, blocking other messages from being processed. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0018EPARSE_MESSAGE_FIELDS_SUCCEEDED Message successfully parsed This message is for informational purposes only. The fields in this message contained expected values and were successfully parsed.
BCXQCBS0019ECC_TENANT_NOT_FOUND Tenant not found The tenant for business [business name] was not found in the production deployment message. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0020ESS_MAP_NOT_FOUND Map not found Map [map ID] for tenant [tenant name] and business [business name] was not found in the backend. If the problem persists, contact IBM Support. Verify whether the map was deleted in Config Center. Then, if the map was already deleted in Config Center and everything looks as expected, escalate to L3.
BCXQCBS0021EMESSAGE_PROD_MARK_DEPLOY_SUCCEED_FAILED Failed to mark map DEPLOY_SUCCEEDED Failed to mark map [map ID] for tenant [tenant name] DEPLOY_SUCCEEDED while processing production deployment message. Error: [error]. If the problem persists, contact IBM Support. Verify that the map or code list is in the correct status to perform the operation. If the map or code list is in the correct status and the issue persists, escalate to L3.
BCXQCBS0022EMESSAGE_PROD_MARK_FINAL_FAILED Failed to mark map final Failed to mark map [map ID] for tenant [tenant name] final while processing production deployment message. If the problem persists, contact IBM Support. Verify that the map or code list is in the correct status to perform the operation. If the map or code list is in the correct status and the issue persists, escalate to L3.
BCXQCBS0023EMESSAGE_PROD_MAP_DELETE_FAILED Failed to delete map Failed to delete map [map ID] for tenant [tenant name] while processing production deployment message. If the problem persists, contact IBM Support. Verify that the map or code list is in the correct status to perform the operation. If the map or code list is in the correct status and the issue persists, escalate to L3.
BCXQCBS0024EHANDLING_MESSAGE_ISSUE Issue handling message An error occurred while handling this message. If the problem persists, contact IBM Support. Escalate to L3.
BCXQCBS0036ECC_SYNC_FAILED_ENTITLEMENT_CHECK Failed sync request Tenant is not entitled to resource type: [resource type]. Ensure that the tenant is entitled to the specified resource type. If the problem persists, contact IBM Support. Escalate to L3.