Troubleshooting and resolving pending transfers after a system or node failure

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About this task

In a failover scenario, some producer messages may not get deleted from the producer mailbox. To resolve this situation:

Procedure

  1. Determine whether the message got routed. Select Tools > B2B Console > Deployment > Mailboxes > Messages to search for files in the mailbox and locate the message Id.
  2. Use Advanced Search in Sterling File Gateway to find the message Id.
  3. If you find a result, it should be failed. Replay the arrived file. This resolves the issue without producer partner involvement.
  4. If you did not find a result, contact the producer partner and have them rename the file.
    1. The producer logs in to their producer mailbox and notes the name of the message. It must be the same user that added the file for Sterling File Gateway to detect the route.
    2. The producer navigates to the mailbox directory that contains the message using the protocol originally used, such as FTP or SFTP.
    3. The producer renames the message using the exact same name. The rename command may have different names for different protocols and clients. For example, in FTP and SFTP command line it is “rename filename filename”.
    4. If Allow Duplicates=false, then the producer partner can re-put the file which will overwrite the one that did not get routed.