Solving Possible Problems in Sterling Connect:Enterprise for UNIX Interoperability

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Check the following table for possible problems and solutions:

Problem/Symptom Solution
The Server Adapter displays as Disabled. Perform the following steps to clear the problem:
  1. Verify that Enable for Business Processes is selected.
  2. Verify Sterling Connect:Enterprise® for UNIX is running.
  3. Verify the host, port, id, and password used to configure the Server Adapter are valid for the remote node. Maximum number of characters for the password is 55.
  4. Change the name of your Server Adapter. Sterling Connect:Enterprise business process protocol daemons must register with a unique name. Another Server Adapter may already be registered with the name of your adapter.
  5. Verify that you have a valid Sterling B2B Integrator license key for Sterling Connect:Enterprise UNIX Server. To check, browse to Operations > System > Logs. View the ceuinterop log.
A business process does not start as expected when a batch is added to a mailbox. Perform the following steps to clear the problem:
  1. In Sterling Connect:Enterprise, see cmucheckcfg to verify the acd and referenced remote block (rsd) are valid.
  2. Verify the acd file includes the .acd file name extension.
  3. In Sterling Connect:Enterprise, perform a cmurefresh to force Sterling Connect:Enterprise to read all acd fields again.
  4. Verify that the rsd remote id and password are valid in a Sterling B2B Integrator User Account.
  5. Verify that the acd schedule includes the entry MODE=SENDONLY.
  6. Verify the mailbox access is not set to restrict reads, writes, and directory listings.
  7. In Sterling B2B Integrator, verify that the rsd remote id (which maps to a Sterling B2B Integrator User Account) has privileges to execute the business process.
  8. Verify the acd schedule file includes the following entries defined for a triggered autoconnect:

    CONTACT = DATA_IMMEDIATE

    SENDID =

    BATCHID =

    RESOURCE =

  9. From the ceuinx install directory, perform cmusession -g and verify the BP adapter name displays and the host name is correct.
  10. Verify the PUT options on the rsd. The trigger flag must be set to notify the autoconnect daemon.
Hyperlinks in Account Reports or Schedule Reports open the browser, but the page displays a message Login incorrect, please try again. Perform the following steps to clear the problem:
  1. In Sterling Connect:Enterprise, verify you are logged in with a remote account defined using the BP protocol.
  2. Verify that the rsd remote id and password are valid in a Sterling B2B Integrator User Account.
CEU Server Add Service
returned an error
CEUInteropException
with a message
Mailbox error:EACCESS
 Perform the following step to clear the problem:
  1. In the web administrator Define Mailbox Access, verify that the permissions for the mailbox are set correctly.
Status Report contains ERROR CEUServer- BatchStatusService - Caught exception of type CEUInterop Exception (or similar) Perform the following steps to clear the problem:
  1. Verify that the user id and password used to configure the Server Adapter are valid for the Sterling Connect:Enterprise instance. Maximum number of characters for the password is 55.The user id must match an rsd file in the remote node.
  2. Login to the web administrator using the user id and password specified to test the validity.
Receive error exception decrypting passphrase. Password exceeds limit of 55 characters in the Server Adapter. If the Sterling Connect:Enterprise for UNIX password is longer than 55 characters, it must be changed to 55 characters or less.