Problems and solutions for opening the Install Manager during an installation on Linux

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You are unable to execute the launchpad.sh file to install, run, or configure the Installation Manager on a Linux system.

Symptoms

To install AS4 Microservice you must use the installation launchpad to install, run, and configure the instance Installation Manager that is included in the installation media. The launchpad.sh file does not run when executed on a Redhat Enterprise Linux environment that uses the X Window System.

Causes

You might be unable to execute launchpad.sh for the following reasons:

Missing libraries
You might be missing certain libraries that the X Window System requires to execute launchpad.
Missing libraries
You might be missing certain libraries that the Installation Manager needs.
Incorrect configuration
The X Window System is incorrectly configured on your system.

Environment

Linux (Redhat Enterprise).

Diagnosing the problem

Determine whether the issue is due to an incorrect configuration of X Window System, or missing libraries. Ensure that your configuration of X Window System is appropriate for your system.

If the issue persists, determine whether the X Window System has access to the following libraries:

  • libXtst
  • libXmu
  • xorg-x11-xauth

You can use a package manager, such as yum or Redhat Package Manager, to manage the libraries that the X Window System uses. Depending on your preferred package manage, you can use the following commands to ensure that each library is installed on your system:

yum Package Manager
yum list installed | grep [library name]

For example, run yum list installed | grep xorg-x11-xauth to ensure the xorg-x11-xauth library is installed.

Redhat Package Manager
rpm -qa | grep [library name]

For example, run rpm -qa | grep xorg-x11-xauth to ensure the xorg-x11-xauth library is installed.

Resolving the problem

Reconfigure the X Window System or use your preferred package manager to download any missing libraries.

When the problem is successfully resolved, the Install Manager opens when launchpad.sh is executed.