Configuring a load balancer

Sterling File Gateway requires users to maintain persistent connections to operate correctly. This means that every time a user makes a request within a single session, it must be to the same server installation of Sterling File Gateway.

If you are using a load balancer to run multiple Sterling Secure Proxy engines, avoid login credential errors or session timeout conditions by configuring the load balancer to use "sticky sessions" (also known as persistence, server affinity, or "sticky cookies"). Refer to your load balancer documentation for details about configuring persistence.