Error Messages in Connect:Direct Interoperability
The following table lists error messages from Sterling Connect:Direct® that you might encounter and describe the system action and appropriate response to clear the problem.
| Error Number | Error Message | System Action | Response |
|---|---|---|---|
| JGIS001E | Mailbox doesn't exist | Could not access mailbox in Sterling B2B Integrator. | Check the mailbox path in Sterling B2B Integrator. |
| JGIS002E | No sufficient permission on mailbox | Could not access mailbox in Sterling B2B Integrator. | Check user permission on mailbox in Sterling B2B Integrator. |
| JGIS003E | File is not extractable from mailbox | Could not read file from mailbox in Sterling B2B Integrator. | Check the file extractability. |
| JGIS004E | Error when completing file writing | Could not complete file writing in Sterling B2B Integrator. | Collect the Sterling B2B Integrator Connect:Direct Server log files and contact Sterling Commerce Customer Support. |
| JGIS005E | Document after copy is null | Could not get a valid document after copy. | Collect the Sterling B2B Integrator Connect:Direct Server log files and contact Sterling Commerce Customer Support. |
| JGIS006E | Error launching a business process | Could not start a business process in Sterling B2B Integrator. | Check the business process in Sterling B2B Integrator. |
| JGIS007E JGIS008E |
Error adding a message to mailbox | Could not add a message to mailbox in Sterling B2B Integrator. | Check the mailbox path or the user permission on the mailbox in Sterling B2B Integrator. |
| JGIS009E | User token is null | Could not check user token in Sterling B2B Integrator. | Check the user token in Sterling B2B Integrator. |
| JGIS010E | Mailbox path is null | Could not check mailbox path in Sterling B2B Integrator. | Check the mailbox path in Sterling B2B Integrator. |
| JGIS011E | Error querying message | Could not query message from mailbox in Sterling B2B Integrator. | Check file name and verify message with the file name existed in mailbox. |
| JGIS012E | File can not be found | Could not find the file. | Check the file name and ensure the file exists |
| JGIS013E | Document ID is null | Could not check the document ID. | Check the document ID used in Sterling B2B Integrator. |
| JGIS014E | Error extracting a message from mailbox | Could not extract a message from mailbox. | Check the message in Sterling B2B Integrator mailbox and ensure it is extractable. |
| JGIS015E | Error when completing a message extract from mailbox | Could not complete a message extract from a mailbox. | Check the message in Sterling B2B Integrator mailbox and ensure it is extractable. |
| JGIS016E | Error when getting a file pointer | Could not get a file pointer. | Collect the Sterling B2B Integrator Connect:Direct server log files and contact Sterling Commerce Customer Support. |
| JGIS017E | Error when getting file length | Could not get file length. | Collect the Sterling B2B Integrator Connect:Direct server log files and contact Sterling Commerce Customer Support. |
| JGIS018E | Error when reading file | Could not read from a file. | Collect the Sterling B2B Integrator Connect:Direct server log files and contact Sterling Commerce Customer Support. |
| JGIS019E | Error when writing file | Could not write to a file. | Collect the Sterling B2B Integrator Connect:Direct server log files and contact Sterling Commerce Customer Support. |
| JGIS020E | Error when seeking in a file | Could not seek in a file. | Collect the Sterling B2B Integrator Connect:Direct server log files and contact Sterling Commerce Customer Support. |
| JGIS021I | Invalid UserId | Could not find user in Sterling B2B Integrator. | Check the User ID specified. |
| JGIS022I | Invalid Password | Could not authenticate the user in Sterling B2B Integrator. | Check the User ID and Password specified. |
| JGIS023I | UserId or Password Error | Could not authenticate the user in Sterling B2B Integrator. | User ID or Password is not specified. |
| JGIS024I | Invalid Business Process | Could not access the business process in Sterling B2B Integrator. | Check the business process in Sterling B2B Integrator. |
| JGIS025I | Business Process Permission Error | Could not access the business process in Sterling B2B Integrator. | Check the User Permissions associated with the business process in Sterling B2B Integrator. |
| JGIS026I | Generic Error | Could not initiate the business process in Sterling B2B Integrator. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS027I | Document Timeout Error | Timed out waiting to get document from a business process in Sterling B2B Integrator. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS028I | Document Retrieval Error | Could not get the document from the business process in Sterling B2B Integrator. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS029I | Illegal State Error on Connect:Direct Server During Call-Back | Could not initiate business process in Sterling B2B Integrator. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS030I | Session Error | Could not find the session. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS031I | Invalid File URL Error | Could not validate file URL specified in copy. | Check the file URL specified in copy statement. |
| JGIS032I | Mailbox Error | Mailbox Error while searching/retrieving Mailbox in Sterling B2B Integrator. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS033I | Invalid Local Connect:Direct Server Error | Could not find local Connect:Direct Server on Sterling B2B Integrator. | Check the logs and business process in Sterling B2B Integrator. Error Number Error Message System Action Response |
| JGIS034I | Connection Timed Out Error | Could not establish connection before timeout. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS035I | Forwarding RunJob BP Error | Could not initiate the business process in Sterling B2B Integrator. | Check the business process for proper RunJob configuration. |
| JGIS036I | Forwarding RunTask BP Error | Could not initiate the business process in Sterling B2B Integrator. | Check the business process for proper RunTask configuration. |
| JGIS037I | Generic GIS Service Error | Could not initiate the business process in Sterling B2B Integrator. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS038I | Generic GIS Error | Could not initiate the business process in Sterling B2B Integrator. | Check the logs and business process in Sterling B2B Integrator. |
| JGIS039I | NetMap Checking Error | Could not perform netmap checking in Sterling B2B Integrator. | Check netmap for valid remote node. |
| JGIS040I | Invalid Business Process Permission Error | Could not access the business process in Sterling B2B Integrator. | Check the User Permissions associated with the business process in Sterling B2B Integrator. |
| JGIS041I | Invalid Parameter Value Error | Could not initiate the business process in Sterling B2B Integrator. | Check the parameter value for the right format. |