Support policy for container delivery models

The support policies for container delivery models are described in this topic.

Support statement for IBM Sterling B2B Integrator and IBM Sterling File Gateway Certified Containers for Red Hat deployed using OpenShift Container Platform

IBM® Sterling B2B Integrator and IBM Sterling File Gateway Certified Containers for Red Hat are built to deploy on the Red Hat OpenShift Container Platform. The product containers and deployment models are certified by IBM to be enterprise-grade, production ready, resilient, secure and compliant in many public and private clouds, which the OpenShift Container Platform supports. IBM Technical Support supports this delivery model across the lifecycle management of IBM Sterling B2B Integrator and IBM Sterling File Gateway Certified Containers, including container orchestration scripts in OpenShift Container Platform and product documentation.

Support statement for IBM Sterling B2B Integrator and IBM Sterling File Gateway Certified Containers deployed on non-OpenShift Container Platform

For users who choose to deploy the IBM Certified Containers on proprietary container orchestration tools (e.g. EKS, GKE, AKS, PCF), on public cloud (e.g. Amazon, Azure, Google) or in their private cloud using native Kubernetes, the IBM Technical Support is limited to the base IBM Sterling B2B Integrator and IBM Sterling File Gateway software, Certified Containers, and HELM package manager. Any non-standard/proprietary service/tool developed/hosted by the cloud vendor is not supported.

Support policy statement for containers that are created by users

For users who have created custom Docker containers for IBM Sterling B2B Integrator and IBM Sterling File Gateway and have deployed in any Kubernetes platform, the IBM Technical Support is limited to the technical inquiries in the core IBM Sterling B2B Integrator and IBM Sterling File Gateway.