Receiving information from IBM Software Support

Edit online

Occasionally, an IBM Software Support representative might ask you to download diagnostic tools or other files. You can use FTP to download these files.

Before you begin

Ensure that your IBM Software Support representative provided you with the preferred server to use for downloading the files and the exact directory and file names to access.

About this task

To download files from IBM Support:

Procedure

Use FTP to connect to the site that your IBM Software Support representative provided and log in as anonymous. Use your email address as the password.
Change to the appropriate directory:
1. Change to the /fromibm directory.
```
cd fromibm
```
2. Change to the directory that your IBM Software Support representative provided.
```
cd nameofdirectory
```
Enable binary mode for your session.
```
binary
```
Use the get command to download the file that your IBM Software Support representative specified.
```
get filename.extension
```
End your FTP session.
```
quit
```