Troubleshooting and resolving problems

Monitor the file activity routinely to check for failed transfers.

About this task

To resolve problems with file transfers:

1. From the main menu, select Tools > Activity Snapshot, and check for New Failures.
2. Click on the number in the New Failures column to see a list for the most recent hour, day, or week displayed in the main window. Close the Activity Snapshot window to view the list.
3. Click on an item in the returned list to see the details.
4. Verify that all business processes involved in processing and transferring the files completed successfully.
5. Correct the conditions that caused the failure. For example, if there was an FTP failure due to an incorrect password, update the Partner's FTP configuration with the correct password.
6. To replay the failed transfer, right-click in the row of the arrived file and select Replay this Arrived File.
7. Mark the activity as Reviewed to move it to the Reviewed Failures list. Right-click and select Mark as reviewed, or click in the checkbox in the Reviewed column. You can remove the check mark by clicking again, or by right-clicking and selecting Mark as not reviewed. This field is useful for Operators to track their monitoring of file activity and resolving problems.
8. Check for files in Routing State for extended periods of time, in cases that do not show in New Failures or in Successfully Routed. Below the Activity Snapshot, click the Total in-flight link.
9. Close the Activity Snapshot.
10. Review the list for any files that may have stalled. Click in a row to view the related events.
11. If there is a halted or failed business process, manually restart the business process to resume the transfer.