Setting up and viewing logs

Edit online

To troubleshoot problems with file transfers that cannot be analyzed using the Sterling File Gateway user interface, view the activity log. Only Operators and System Administrators can edit log settings and view logs.

About this task

New log files are created at midnight each day. If the maximum log file size is exceeded during the same day, additional log files are created. Old logs are automatically deleted after the pre-determined maximum number of logs is reached. The default maximum number is ten, which can be changed in the customer_overrides.properties file (logService.filegatewaylogger.maxnumlogs=10)

To set up logging:

Procedure

  1. From the main menu, select Tools > Logs.
  2. Scroll down to locate File Gateway.
  3. Click on the edit icon next to File Gateway.
  4. Select Logging Level On.
    Note: Logging can affect performance, so should only be turned on while troubleshooting problems.
  5. Click Save.
  6. View the log at Tools > Logs > File Gateway.