Redelivering processed files

Redeliver successful or failed routes to have one or more processed files delivered again. The route processing is not repeated, the files are redelivered according to previous processing. You can select files to redeliver, or redeliver all the files in the list.

1. Use either Basic Search or Advanced Search. From the Search Criteria tab, enter the criteria for the file or files you want to redeliver.
2. Click Find to initiate the search.
   Remember: After activity is purged, it is no longer available in the system and are not found in a search that matches the criteria for it. You cannot redeliver messages that are purged.
3. To redeliver all files matching the search criteria:
   1. Click Redeliver All.
   2. In the Redeliver Arrived File pop-up, you must add a comment about the redelivery. This field is mandatory. Up to 255 characters are allowed.
   3. In the Redeliver Arrived File pop-up, click Redeliver.
   All files matching the search criteria, not just the ones displayed or selected, are redelivered. Information about the redelivery is added to the delivery details of the original delivery. You can redeliver a route any number of times.

   Skip the remaining steps.

4. To redeliver only selected files, on the Arrived File tab, select one or more files to redeliver.
   • To select a file, click the check box in the first column to display a check mark.
   • To select all files, click the Header check box at the top of the column. All selected files display a check mark in the first column.

   The Header check box displays one of the following values depending on file selections:

   Checked

   All the files are selected

   Unchecked

   No files are selected

   Filled

   Some, but not all, of the files are selected

   If only one file is selected, the Arrived File Events is displayed and Route and Delivery tabs are available.

5. Click Redeliver. In the Redeliver Arrived File pop-up:
   1. You must add a comment about the redelivery. This field is mandatory. Up to 255 characters are allowed.
      Note: If you are assigned to the File Gateway Admin With No Replay All Permission User Group, then the system does not display Redeliver All in the Sterling File Gateway interface.
   2. Click Redeliver.
      Note:

      Perform the following steps to redeliver a single file that has failed:

      1. Select a file.
      2. Go to Delivery tab.
      3. Right click the file that has failed. Select Redeliver.
      4. Enter an appropriate comment and click Redeliver.