Exchange and event details

The Exchange Details page shows you detailed information that you can use to troubleshoot an exchange or event, or verify that an exchange completed successfully.

You use the Advanced Search page to find an exchange that you want to look at. You might need to track exchange progress for a specific trading partner or to respond to a call from the trading partner about an exchange. When you find the exchange that you want to look at, you select it and go to the Exchange Details page. Use the event information on the Exchange Details page shows the following information:

  • Exchanges that fail to complete
  • Exchanges that complete successfully
  • Exchanges that are still running
When you select an exchange on the Advanced Search page, the Exchange Details page displays general information about the exchange.
Transaction ID
The transaction identifier for the exchange that you selected on the Advanced Search page.
Replay status
The replay status for the transaction. An icon signifies whether the transaction is a replay of another transaction or if the transaction was replayed one or more times. Hover over the icon to view the most recent associated transaction identifier or identifiers. Replay eligibility depends on the protocol and exchange profile pattern used.
Redelivery status
The redelivery status for the transaction. An icon signifies whether the transaction is a redelivery of another transaction or if the transaction was redelivered one or more times. Hover over the icon to view the most recent associated transaction identifier or identifiers. Redelivery eligibility depends on the protocol and exchange profile pattern used.
Profile name
The name of the exchange profile that is used for the exchange.
Exchange status
The status of the exchange: Error, Success, or Running.
Business Partner
The trading partner that was involved in the exchange.
Exchange pattern
The pattern that the exchange used, for example, AS4 Outbound One-way push.
When you select an exchange on the Advanced Search page, the Exchange Details page shows you general information about the events in the exchange.
Status
The status of the event: Failed, Success, or Running.
Event
The name of the event.
Time
The time the event started.
Component
The component on which the event took place. Error messages are logged on the members where the components run. If you need to check logs for an event, knowing the component helps you figure out which member type's logs you need to look at. For example, the COMMS component runs on the operational members, so you look at the operational member logs for COMMS error messages.
When you select an event on the Exchange Details page, you can view the following information about the event that you selected.
Event details
The details about the event:
  • The name of the event
  • The description of the event
  • Related links - related information for the event, such as:
    • Related exchange links
    • Source IP
    • X509 certificate
    • Digest algorithm
    • ebMS header information (for AS4 messages)
    • An icon indicates auditable events when the contains security information or payload
You use this information to view error messages and to look at related exchanges for information.
Payload
If the event processed a payload, payload data is shown:
  • Inline data

    Data that was not written to the storage server because it does not exceed a certain size that is specified in the exchange profile.

    Inline data must also meet the following conditions:

    • Not encrypted
    • No attachments
  • Storage component data

    Data that was written to storage.

Users with payload permissions can download and view the payloads. The file name for the payload is displayed by the Download link. There might be more than 1 file. The original file name of the business attachments and the payload is preserved in AS4 Microservice.

  • If the payload content is large, only a portion of the content is displayed to minimize the amount of data that is read into memory. A message next to the Download link is displayed when a large payload file is only partially displayed.
  • The content that is displayed does not include the header metadata of blobs that are read from storage.
  • Blobs that are encrypted to disk are decrypted before they are displayed.
  • Signed files are displayed as signed.
  • If the original payload was signed or compressed, it is not unsigned or decompressed on the event details page.

You can also work with the payload data offline.

  • If the entire payload file is displayed under the Download link, you can select and copy the content and paste it elsewhere.
  • For a payload file of any size, you can download the file to an offline location where you can work with the file.
Attachments
Any attachments to the message and payload.