Node not displayed in IBM Control Center

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If your system is configured for monitoring by IBM® Control Center, the dashboard in IBM Control Center displays the components and status of Global Mailbox. If your components are not displayed, you can take actions to correct the problem.

Symptoms

Your organization has IBM Control Center installed and configured to monitor Global Mailbox, but your components are not displayed in IBM Control Center.

Causes

The following are possible causes for not receiving notifications from IBM Control Center:
  • IBM Control Center is not installed or configured. IBM Control Center requires a separate license.
  • The configuration in Global Mailbox to connect to IBM Control Center is incorrect.
  • The configuration is incorrect in IBM Control Center.

Environment

Windows, UNIX, or Linux

Diagnosing the problem

Take the following steps to determine the source of the problem:
  1. Is IBM Control Center monitoring working correctly? This means that you can log in to IBM Control Center and see the status of the Global Mailbox nodes you are investigating in the Web console dashboard. Was it working prior to this incident? If so, what has changed?
  2. Is IBM Control Center configured correctly in Global Mailbox? For more information, see Configuring IBM Control Center.

Resolving the problem

For information about defining rules and notifications in IBM Control Center, see the IBM Control Center Knowledge Center.