Identifying Activities in a Business Process
After you have outlined a business need and the steps that fulfill it, you must identify in detail the activities within each step that enable the process to move forward.
For example, the following table identifies the activities in each step of the example process for Customer Order Processing (see Identifying Business NeedsIdentifying Business Needs):
|1. Order Entry||Customers order merchandise by sending EDI documents.||
|2. Order Processing||Translate and forward order data.||
|3. Order Fulfillment||Workers fulfill orders and initiate record-keeping.||
|4. Data processing||Data for filled orders recorded and transmitted.||
|5. Inventory control||Inventory data processed.||
|6. Accounts receivable||Invoice processed.||
After you have outlined the activities within your process, proceed to Identifying SubprocessesIdentifying Subprocesses.