Resolving Lock Errors

If Sterling B2B Integrator is shut down in the middle of indexing business processes, the lock that it holds is not released, causing subsequent indexing business processes to fail.

The lock is held for 24 hours. The lock should be configured to be released on startup, and the amount of time that a lock is held should be decreased to a value less than 24 hours. To release the locked business process, complete the following action:

  1. From the Operations menu, select Lock Manager.
  2. List all locks.
  3. Manually unlock the lock used by IndexBusinessProcess.