Event management

Global Mailbox administrators can create event rules to automatically initiate specific actions when a message is added to a Global Mailbox.

An event records information about each message transfer each time a message is received by a Global Mailbox. Events contain information about the following aspects of each message transfer:
  • The date and time (V5.2.6.3_2 or later) that the message was sent
  • The processing status of the message
  • The data center that processed the message

With event information, Global Mailbox administrators can monitor each individual message transfer in the Global Mailbox system. If one or more events are unsuccessfully processed, a Global Mailbox administrator can resend the events for processing from the Global Mailbox management tool.

An event rule is a specific action, or set of actions, that is performed by an application when a message is added to a Global Mailbox that the event rule applies to. Global Mailbox administrators can create event rules to automate event processing when messages are added to specified mailboxes. When a message is added to a Global Mailbox, all event rules that apply to the mailbox are automatically evaluated.

When an event is evaluated, this means that the event is sent to be processed by the application that it is configured to be processed by. An event rule ensures that the event is automatically evaluated at least once.

Global Mailbox administrators can specify the following parameters for an event rule:
  • The event rule name
  • The mailboxes that the event rule applies to
  • The processing application
  • The Message Name Filter
  • Any additional properties that are supported by the processing application
With the Message Name Filter, Global Mailbox administrators can specify when an event rule applies to a message. Global Mailbox administrators can specify regular expressions, or string patterns, for event rules, which are used to filter messages based on any part of the message that matches the regular expression. When a message matches the Message Name Filter regular expression, an event is generated for the mailboxes that are specified in the event rule.

Event rules can be temporarily enabled or disabled from the Mailbox Explorer or Event Explorer pages.