Tools for Different Business Process Monitoring Tasks

There are a variety of tools available for different business process monitoring tasks from being able to ascertain at a glance the number of current processes that are waiting, interrupted, or halted to monitoring queues in Sterling B2B Integrator to determine whether your processes are running efficiently or queues are backing up.

The following table describes the different tools available for monitoring business processes:

When You Want To... Use This Tool...
Ascertain at a glance the number of current processes that are waiting, interrupted or halted At-a-Glance Processing State for All Current Business ProcessesAt-a-Glance Processing State for All Current Business Processes
See a list of current processes by name, to review their status, state, start and end times, deadline, and expiration date Monitor Current Business ProcessesMonitor Current Business Processes
  • View a list of all of the steps in a process to find the step where an issue occurred
  • Access advanced status and state information for a process
  • Identify which users have permission to run a selected process
  • Review service information for the steps in the process
  • Locate the contract ID for a contract associated with a step in a process
  • View the primary document
  • Access process data for a step
  • Stop, restart or terminate a process
 Monitor a Business Process InstanceMonitor a Business Process Instance
View detailed status data regarding an error for a step in a process Business Process Status ReportsBusiness Process Status Reports
View process data for a single step in a process Instance data view (see View the Process Data for a Single Step in a ProcessView the Process Data for a Single Step in a Process)
View or generate a report to gather specific processing-related data according to your needs
  • Create your own report configurations using Operations > Reports in the interface, and configure them to run as part of business process models.
  • Some services, such as the Translation service, generate status reports you can use to monitor processing.
Check service activity and determine whether processing was interrupted at the service level Monitor a Service ActivityMonitor a Service Activity
View or print a report showing a complete XML picture of the process progression, including participants, start and end times, IDs, and so forth, all in a fully formed .xml file Generate an XML report for a process from the Action field on the Business Process Details page (see Monitor a Business Process Instance).
View the full advanced status information for a service step that resulted in an error or warning Select Status Report on the Monitor a Business Process InstanceMonitor a Business Process Instance.
Review EDI Compliance or Translation reports Preconfigured reports – Some services and predefined business processes generate reports when a process runs. These are the EDIDeenvelope business processes (that is, X12Deenvelope, EDIFACTDeenvelope, CIIDeenvelope), which generate an EDI Compliance report; and the Translation service, which produces a Translation Status report.
Have a snapshot view of processing activity in one pane on your dashboard Any of the following provided dashboard portlets, as your permission settings allow:
  • Cache Statistics – Review the size of business process data that is processing (in kilobytes) or the cache usage related to business processes running in Sterling B2B Integrator
  • Cache Usage – Review the amount of free and used memory or disk cache related to current processing
  • Enhanced System Log Files – View log entries in real time for one or more logs you choose, such as the business process execution log, business process exceptions log, and business process policy statistics log.
  • Queue Priority Statistics Portlet – Review the average wait time for each queue, by queue name. This may useful when monitoring in queue processes.
Locate a specific instance of a business process Search tools:
  • Basic and advanced searches enable you to locate instances using a range of high-level or detailed search criteria
  • Correlation searches provide a deeper level of search functionality using name-value pairs

See Ways to Search for Business Process InstancesWays to Search for Business Process Instances
View log data, such as the business process execution log, business process exceptions log, business process policy statistics log, or archive log System Logs view—From the Administration Menu, select Operations > System > Logs and select the appropriate log file to view.
Monitor queues in Sterling B2B Integrator, to determine whether your processes are running efficiently or queues are backing up Monitor Business Process Efficiency Through Queue UsageMonitor Business Process Efficiency Through Queue Usage