Help Links and Tools

Many tools and links provide access to various help information in the IBM® Sterling B2B Integrator interface.

The following table describes the tools and links that provide access to various help information in the IBM Sterling B2B Integrator interface:

Help Link or Tool Description
Support icon Displays the Technical Support Contact Information page, which provides:
  • A link to the Customer Center
  • Current product versions (for your reference when reporting problems)

    After a product update, the version number that is displayed depends on the availability of a new license file. If a new license file is available (upgrade), IBM Sterling B2B Integrator displays the latest point version. If a new license file is not available (patch), IBM Sterling B2B Integrator displays the same point version with the latest build number.

  • A link to the Customer Reference Guide, where you can view the Technical Support contact information
  • The Utility to upload case data to the IBM Sterling B2B Integrator support link, which allows you to submit a support request to tehcnical support team
Help icon Opens a separate window to display the online documentation library.
Page Information icon (Side Help) Indicates instructions (printed next to the icon) about using the interface page you are on or the information displayed on the page.
Related Steps icon (Side Help) Displays page information (Side Help) to indicate the steps related to completing the procedure you are in.
Support Case Tool Enables you to submit a support request to the techical support team. You can access this tool using one of the following methods:
  • Click the Support icon. Click Utility to upload case data to IBM Sterling B2B Integrator support.
  • In the Administration Menu, select Operations > System > Support Tools > Support Case.