Troubleshooting Archiving and Purging

After you have addressed issues described in Before You Archive and the archiving or purging process does not appear to work properly, check for these following issues.

If you have addressed the issues described in Before You ArchiveBefore You Archive and the archiving or purging process did not appear to work properly, check for the following issues:
  • From the Administration menu, select Business Processes > Monitor > Central Search.
    • In the Central Search page, under Search Options, next to Business Process box, enter and click Go!
    • In the Central Search Results page, click the business process that matches your search. Verify that Schedule_BackupService business process completed successfully. Schedule_BackupService must run for data to be removed from the live database tables.
  • From the Administration Menu, select Deployment > Schedules.
    • In the Schedules page, under Search, next to by Name, enter and click Go!
    • Verify that the default time for this service to run is every ten minutes.
  • From the Administration menu, select Business Processes > Monitor > Central Search.
    • In the Central Search page, under Search Options, next to the Business Process box, enter and click Go!
    • In the Central Search Results page, click the business process that matches your search. Verify that Schedule_IndexBusinessProcess business process completed successfully. Schedule_IndexBusinessProcess must run to set the expiry dates for completed business processes.
  • From the Administration Menu, select Business Processes > Monitor > Advanced Search > Business Processes.
    • In the Business Process Monitor Advanced Search page, under Search Location , next to Select the area to search from, select Live Tables.
    • Perform the following tasks under Search Using Business Process Name:
      1. Select ALL for Business Processes, System Business Processes, State, and Status.
      2. Set the Start Date and End Date to include business processes that should have been archived according to the default value set in the Archive Manager configuration.
      3. Click Go!
      4. In the Monitor page, under the Expires column, click Info for the business process archive schedule information.
      5. In the Business Process Expiration pop-up window that is displayed, verify that the business process is scheduled for archive. If the information is not displayed or if it reflects a past date, the business process has not been configured for archiving. You must terminate the business process manually, configure the archive settings, and then run the business process again.
  • Check the archive log for errors.