Advanced Status Messages

In the Business Process Detail page, you can check the message in the Advanced Status column of the business process instance to determine whether further action for the business process is required.

The following table describes advanced status messages and possible actions you can take:

Message Description Action
None No advanced status is available for the current stage. No action is required.
Invalid Business Process Business process does not exist.
  1. In the Monitor page, find the instance.
  2. Select a different instance from the Advanced list.
  3. From the Action field, select Restart.
Business Process Disabled Unavailable feature selected for the business process.
  1. Find the instance by performing an advanced search. For information, see Advanced Search for Business Process InstancesAdvanced Search for Business Process.
  2. From the Business Process menu, select Manager, and then locate the instance.
  3. Click Enable for the selected instance.
  4. Click Execution Manager for the instance.

The business process resumes automatically.
Service Disabled Unavailable feature selected for this service in the business process.
  1. From the Deployment menu, select Services > Configuration.
  2. Search and find the service.
  3. Click Enable for the selected service.

The business process resumes automatically.
Service Error Error occurred with the service processing the data at this point in the business process. Perform one of the following possible processes:

Check the status of the service or adapter:

  1. From the Operations menu, select System > Troubleshooter.
  2. For Application Status, under Adapters, verify that the service or adapter is enabled.
  3. If necessary, enable the service or adapter.
  4. Select Resume from the Business Process Detail page.

For enabled services and adapter:

  1. If the service or adapter is enabled, from the Operations menu, select System > Logs.
  2. View the log associated with the service that encountered the error. The log may show where the error occurred or what caused the error.
  3. Correct the error where possible and select Resume from the Business Process Detail page. If the log does not contain information about the error, resume the instance and verify your results.
Service Stopped Service in the business process stopped.
  1. In the Monitor page, find the instance.
  2. In the ID column, click the number identifying the instance to display the related Business Process Detail page.
  3. Identify which service stopped.
  4. Troubleshoot the business process to determine what caused the service to stop running.
  5. Select Resume from the Action field.
Business Process Instance Stopped Business process discontinued execution.
  1. In the Monitor page, find the instance.
  2. In the ID column, click the number identifying the instance to display the related Business Process Detail page.
  3. Review the advanced message to determine why the instance stopped and correct the problem.
  4. Return to the Monitor page and select Resume, Restart, or Advanced Restart in the Action field.
Invalid Service Service does not exist.
  1. Install and configure the service.
  2. Restart Sterling B2B Integrator.
Mandatory parameter for service missing Service is missing a required parameter.
  1. Determine which parameter is missing.
  2. Modify the service properties in the business process model.
  3. Restart the process if necessary.
Invalid value for mandatory parameter Value for required parameter is incorrect.
  1. Fix the incorrect parameter in the business process model.
  2. Restart the process.