Terminating and Restarting a Business Process

If a business process stops running, you can use the System Troubleshooter page to review the business process and to terminate and restart the business process when you see a state of Halted, Waiting, Waiting_On_IO, Interrupted_Man, or Interrupted_Auto.

The System Troubleshooter page enables you to terminate and restart processing for business processes in one click.

To review, terminate, and restart a business process:

  1. From the Operations menu, select System > Troubleshooter.
  2. In the System Troubleshooter page, under System Status, click Business Process Usage. The Business Process Usage page displays showing the state and process count of the business process. A link appears in the Process Count column if any of the following states appear:
    • Halted
    • Waiting
    • Waiting_On_IO
    • Interrupted_Man
    • Interrupted_Auto
  3. In the Process Count column select the link of the business process you want to view. The business process instance appears.
  4. In the select column, select the business process you want to terminate and restart.
  5. In the Activities fields, select Terminate And Restart and click Go!
  6. When Sterling B2B Integrator prompts you to verify that you are sure you want to terminate the business processes, click OK.
  7. To verify that Sterling B2B Integrator terminated & restarted the business processes, review the report.
    Note: The Terminate and Restart Business operations can only be applied to NON_ACTIVE workflows.