If IBM Aspera Shares background jobs are not responding, they can be cleared using the
command line.
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To open a MySQL client prompt, run the following command:
> cd C:\Shares\www
> rails db -p
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Clear background jobs in MySQL.
DELETE FROM delayed_jobs;
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Restart Aspera background jobs.
Click Start Menu > Control Panel > Administrative
Tools > Services to view the list of the Shares services. Stop, then start the
Aspera Delayed Job Service.