Transfer issues

Get troubleshooting procedures to investigate, characterize, and address slow transfer speeds, transfer failures, node-to-node transfer issues, and more.

Select a transfer method
Aspera on Cloud requires one of two transfer methods to power high-speed transfers between user desktops and Aspera transfer servers. Users can either download and install Aspera Connect, a free, lightweight, install-on-demand software program; or an admin can configure the IBM Aspera HTTP Gateway and attach it to your Aspera on Cloud organization.
Retry the transfer
You may be able to address a failed transfer by fixing a simple issue and then retrying the transfer.
Resending "Draft" packages
When the transfer for a package you send fails to start, AoC displays a transient error message with the heading "Verify contents and resend" and moves the package to the Drafts folder in your Packages app.
Node-to-node transfer issues
A node-to-node transfer (also called a share-to-share transfer) moves files from one transfer node or cloud storage location to another, as opposed to a transfer between a user desktop and a transfer node.
Slow transfer speeds
Many factors affect IBM Aspera on Cloud transfer speed. Some can be addressed by IBM Aspera on Cloud users and administrators. Some must be addressed by administrators of tethered IBM Aspera High-Speed Transfer Servers. Some may be due to cloud service or network conditions that may or may not be under your control.
Specific transfer failures
This article describes troubleshooting options for some specific transfer failures.
More transfer troubleshooting resources
The IBM Support Knowledge Base contains articles to help identify potential performance bottlenecks, firewall considerations, collect network traces, and find IBM Aspera logs.
IBM Aspera Connect common issues
Aspera on Cloud requires one of two transfer methods to power high-speed transfers between user desktops and Aspera transfer servers. Users can either download and install Aspera Connect, a free, lightweight, install-on-demand software program; or an admin can configure the IBM Aspera HTTP Gateway and attach it to your Aspera on Cloud organization.
Connect prompt continues to appear
Once you download and install IBM Aspera Connect, the Connect installation prompt should no longer appear. However, there are two circumstances in which you may continue to see the installation dialog even though you've already installed Connect.

Parent topic: Admin

Parent topic: Troubleshooting

Parent topic: User

Parent topic: Troubleshooting