Overview: Aspera Connect installation troubleshooting

Edit online

Use this topic to start troubleshooting issues with installing or running IBM Aspera Connect.

For your reference, the Connect installation process performs the following tasks:
  • Installs the Connect browser extension.
  • Downloads the Connect app.
  • Installs the Connect app.

Before troubleshooting, make sure your Connect installation meets the requirements specified in the IBM Aspera Connect user documentation and release notes, particularly with regard to the supported versions of operating systems, browsers, and (if Linux) OpenSSL.

In all cases, the first troubleshooting step is to run Aspera's web-based Connect diagnostic tool to get a preliminary assessment of your Connect installation. This diagnostic tool does the following:
  • Reports the version number of your current Connect installation, if installed.
  • Indicates whether your installed version is up to date.
  • Checks whether Connect is running.
  • Verifies whether your current version of Connect is compatible with your current browser.
  • Tests your ports.
  • Attempts to perform a test transfer.
  • Generates a summary report that you can download and send to IBM Aspera support, if necessary.

Use the other topics in this section to further troubleshoot your Connect installation, according to the OS of your local machine. See also IBM Aspera Connect common issues.