Other Issues

Address issues regarding email notifications, shared folder access, problems managing very large folders, and more.

Email notifications
Use this procedure when AoC email notifications do not arrive as expected.
Connect prompt continues to appear
Once you download and install IBM Aspera Connect, the Connect installation prompt should no longer appear. However, there are two circumstances in which you may continue to see the installation dialog even though you've already installed Connect.
Can't access a shared folder
Use this procedure when you can see a shared folder in your Files app but cannot access it.
Delete large files and folders
Use this topic to troubleshoot issues that arise when you delete large files and folders in your Aspera on Cloud Files app workspace.
Rename large folders
This article describes how to troubleshoot an attempt to rename a large folder in your Files app that didn't seem to succeed.
Specific error messages
This article describes troubleshooting options for some specific error messages.

Parent topic: User

Parent topic: Troubleshooting