Aspera Connect installation issues

Find troubleshooting procedures addressing Aspera Connect installation-specific issues.

Overview: Aspera Connect installation troubleshooting
Use this topic to start troubleshooting issues with installing or running IBM Aspera Connect.
Select a transfer method
Aspera on Cloud requires one of two transfer methods to power high-speed transfers between user desktops and Aspera transfer servers. Users can either download and install Aspera Connect, a free, lightweight, install-on-demand software program; or an admin can configure the IBM Aspera HTTP Gateway and attach it to your Aspera on Cloud organization.
Connect prompt continues to appear
Once you download and install IBM Aspera Connect, the Connect installation prompt should no longer appear. However, there are two circumstances in which you may continue to see the installation dialog even though you've already installed Connect.
Windows OS: Error when installing with a non-admin account
Use this procedure to troubleshoot an Aspera Connect installation on a Windows machine when you have a non-admin account.
Windows OS: Connectivity issues
Use this procedure to troubleshoot an Aspera Connect installation on a Windows machine when you have connectivity issues.
MacOS X: Connectivity issues
Use this procedure to troubleshoot an IBM Aspera Connect installation on MacOS.
Linux: AppArmor prevents access to Connect
AppArmor is a Linux security module that uses mandatory access control (MAC) to restrict some applications' system access. It may prevent Connect from running correctly on some Linux systems.
Linux: Connectivity issues
Use this topic to troubleshoot connectivity issues for Connect on Linux.

Parent topic: Admin

Parent topic: Troubleshooting