Recall a package

Edit online

When you recall a package you sent, the package in your Sent list shows the "Recalled" flag. Click the package row to open it; you can add or remove recipients and contents, and change other package settings. Your recipients see the "Recalled by sender" flag on the package in their inbox; they cannot browse or download package contents until you resend it. However, if a recipient downloads the package before you recall it, you cannot retrieve that downloaded content.

Note: You cannot recall a watermarked package.

Recalled package expiration

Edit online

Your admin may have configured a package expiration policy that applies specifically to recalled packages. When you recall a package, the package becomes subject to that policy, if configured. When configured, the expiration timer resets each time you re-save the recalled package. For more information on package expiration policies, see the Package expiration policy section in Sending: Become an expert.

Procedure

Edit online

To recall a package, do the following,

  1. In your Sent list, right-click the package row and select Recall; confirm Recall.
  2. To edit and send a recalled package, do the following:
    1. In your Sent list, click the row of the recalled package to open the Send files form.
    2. To edit recipients, package name, message, or shared inbox metadata, edit directly in the relevant fields of the form.
    3. To attach additional files and folders from a local or remote source, either click the Upload icon in the attachments section of the form and select the content to attach to the package, or drag the intended content from the source into the attachments section of the form.
    4. To delete content currently included in the package, click X on the item row.
    5. When your edits are complete, click Send.