Access issues

This section contains troubleshooting procedures for creating and tracking node access keys.

Trouble creating a new access key
To create a new node and attach storage to your Aspera on Cloud organization, you must create a new access key. Review this procedure if you encounter errors.
Can't find the access credentials to your built-in node
Each Aspera on Cloud subscription includes one built-in, Aspera-managed transfer server node with storage in IBM Cloud Object Storage. The access credentials (or access key) for this transfer server are delivered to the administrator who first created the AoC organization in a digital package from Tech Support in the Packages app. It's very important to track and store these credentials securely.
Tracking your node access credentials
Logging in to a transfer server node with access credentials gives the user full access to the content there. AoC never stores the credentials, so it is imperative that you track and store them according to your site's established security practices.

Parent topic: Admin

Parent topic: Access security and credentials