Installation troubleshooting

Find troubleshooting procedures addressing Aspera Connect installation-specific issues.

Overview: Aspera Connect installation troubleshooting
Use this topic to start troubleshooting issues with installing or running IBM Aspera Connect.
Windows OS: Error when installing with a non-admin account
Use this procedure to troubleshoot an Aspera Connect installation on a Windows machine when you have a non-admin account.
Windows OS: Connectivity issues
Use this procedure to troubleshoot an Aspera Connect installation on a Windows machine when you have connectivity issues.
MacOS X: Connectivity issues
Use this procedure to troubleshoot an IBM Aspera Connect installation on MacOS.
Linux: AppArmor prevents access to Connect
AppArmor is a Linux security module that uses mandatory access control (MAC) to restrict some applications' system access. It may prevent Connect from running correctly on some Linux systems.
Linux: Connectivity issues
Use this topic to troubleshoot connectivity issues for Connect on Linux.
Connect prompt continues to appear
Once you download and install IBM Aspera Connect, the Connect installation prompt should no longer appear. However, there are two circumstances in which you may continue to see the installation dialog even though you've already installed Connect.

Parent topic: Admin

Parent topic: Aspera Connect transfer client

Parent topic: User