Open a case

Edit online

If you are registered as a contact with IBM Support, you can open a support case.

To determine whether you are eligible to be a contact, see Who is eligible for technical assistance?.

Collect relevant data such as URL, IDs (for workspace, user, shared inbox, and so on), and screenshots. From the Help menu , select Download support data. Attach these items to the Support case.

  1. Go to https://www.ibm.com/mysupport.
  2. Log in with your IBMid to access your own support account.
    If you do not have an IBMid, you can sign up for one at https://www.ibm.com/account/us-en/signup/register.html.
    See also the video tutorial How to Create an IBMid.
  3. Click Open a case.

    Attach the supporting data you collected to the case. Include the file available from Help > Download support data.

    Note: If you don't see Open a case, contact your Support Administrator to request that your IBMid be enabled to open support tickets.