TroubleshootingEdit online Solutions to common problems. Error messagesLearn how to troubleshoot the error messages that you can get in the application.Reset the applicationIt is possible to easily reset Aspera for desktop back to a clean state as it was when first installing. This option removes all of your user settings, transfer history, and any accounts that were added.Getting a blank screen upon starting Aspera for desktopThe application starts but the graphical interface loads a blank screen.View Aspera for desktop logsWhen troubleshooting or reporting issues, it can be useful to see application errors and logs. Learn about the various ways to access important debugging information.Troubleshoot adding an accountIf you are having issues when adding an account to Aspera for desktop, follow these troubleshooting steps.Install Microsoft Edge WebView2 for WindowsThe Aspera for desktop application requires the WebView2 Runtime to be installed on the machine.Grant local network access to IBM AsperaThe IBM Aspera for desktop application requires access to the local network to allow websites such as Aspera on Cloud and other custom integrations to start file transfers to and from your computer. Some specific transfer features also require access to the local network.Troubleshoot the Safari extension on macOSUse these troubleshooting steps to resolve common extension configuration issues when Aspera for desktop doesn’t open to start transfers from AoC in Safari on macOS.Resolve browser connection issues for AoC transfers Diagnose and resolve browser issues that prevent Aspera on Cloud from communicating with Aspera for desktop, including local network access restrictions. Addressing persistent authentication in AoCAspera for desktop can be linked to your AoC accounts. The application opens up a browser window that goes to your AoC login page where you need to enter your credentials to login. If you frequently need to log in, contact your AoC admin to adjust the token expiration settings in the Admin app. This adjustment extends the access and refresh token expiration periods.Switching transfer clients on AoC and FaspexYou can easily choose between Aspera for desktop and Connect as your transfer client, with a seamless and quick switch between the two applications.Switching transfer clients on SharesChoose Aspera for Desktop or use the Connect browser plug-in as your transfer client, and switch between them quickly and seamlessly.