Common transfer issues

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Connect uses HTTPS instead of FASP for transfers

If Connect is using HTTPS (denoted by [HTTPS] when transferring), this may mean your HSTS node does not have port 33001 open. Connect requires port 33001 open to transfer using the FASP protocol.
  1. SSH to the HSTS node.

  2. Edit the /etc/ssh/sshd_config file and add: 

    Port 33001
  3. Restart the sshd service.

The transfer completes but the status is Unknown or Failed

If your transfer successfully completes in the transfer monitor as reported by Connect or HTTP Gateway but the package status is still Unknown, your node may not have activity logging configured. For instructions, see Enable activity logging on a HSTS node.

New packages correctly report the transfer status, though statuses are lost for packages sent while the HSTS node was incorrectly configured.