Installation
The procedure for installing IBM Aspera Connect requires enabling a browser extension for Connect in addition to installing the Connect application itself.
- Guided Installation: The most common way of installing Connect. If Connect is not installed or needs upgrading when you try to upload or download files from an Aspera web app, such as Aspera Faspex or Aspera Shares, you are prompted to install Connect and guided through the process.
- Manual Installation: For system-wide (multi-user) installations, and a fallback method for users with non-typical web apps. You first install the Connect web extension for your browser. You then install the Connect application by running a desktop installer you download from the Aspera website.
System Requirements: For information on supported operating systems and browsers, see the release notes for this version of IBM Aspera Connect.
Before You Begin
- OpenSSL version 1.0.2g or higher (see below)
- Mesa EGL (If you get a launch error about libEGL, see below.)
- glib2 version 2.28 or higher.
OpenSSL
Depending on your Linux distribution and version, you may need to update your OpenSSL installation in order to allow Connect to launch. The required minimum version of OpenSSL is 1.0.2g. To determine which version of OpenSSL is installed on your machine, run the following:
$ openssl version
For information on how to download and install the latest version of OpenSSL, see the KB article Upgrading OpenSSL on Linux for Connect 3.7.x.
Mesa EGL
Connect requires Mesa EGL to be installed on your machine. If you are unable to launch Connect, and you encounter an error about libEGL, it generally means the Mesa EGL package is not installed. To confirm this, run the following:
$ ldd ~/.aspera/connect/plugins/platforms/libqxcb.so
If you then see the following, you need to install the Mesa EGL libraries on your machine:
libEGL.so.1 => not found
To install the Mesa EGL libraries on Debian (for example), run the following:
$ sudo apt-get install libegl1-mesa
Then reboot your machine.
For other Linux OSs, run the equivalent command.
Guided Installation
If you do not have Connect installed and you attempt to transfer packages or files using an Aspera web application (such as Faspex or Shares), the Connect Welcome screen appears and prompts you to install Connect:
Depending on your browser/platform combination, the screens shown in these instructions may vary.
- To begin, click Install Extension.
Your browser's page for the Connect extension opens. See the instructions for your browser in Adding the Connect Browser Extension to install the Connect extension. If successful, you'll see the message confirming the extension has been added.
- The welcome screen now prompts you to install the Connect application:
When you click Install Connect the installer image is downloaded to your Downloads directory. Once downloaded, close your Web browser and run the following commands in the installer's directory, replacing version+platform with the equivalent from the filename of the installer you just downloaded:
$ tar -zxvf ibm-aspera-connect-version+platform.tar.gz $ ./ibm-aspera-connect-version+platform.sh
Note: The Connect installation script must not be run by user root. Connect on Linux may only be installed per user, as opposed to system wide. To avoid errors, install Connect per user, excluding user root.
Manual Installation
Step 1. Install the Connect extension for your browser.
For instructions about obtaining the Connect extension for your browser, see Adding the Connect Browser Extension.
Step 2. Download and run the Connect application installer.
You can download the tar.gz file containing the Connect installer for your Linux platform directly from https://www.ibm.com/aspera/connect/. Once downloaded, close your Web browser and run the following commands in the installer's directory, replacing version+platform with the equivalent from the filename of the installer you just downloaded:
$ tar -zxvf ibm-aspera-connect-version+platform.tar.gz
$ ./ibm-aspera-connect-version+platform.sh
Adding the Connect Browser Extension
For supported web browsers, this section explains how to obtain and add the IBM Aspera Connect extension to the browser you will use. The Connect extensions are specific to the browser; the procedure for adding an extension to a browser is the same regardless of which OS platform that browser is running on. With a guided install, clicking Install Extension opens the extension link for the browser you are using. With a manual install, be sure to download the extension for the browser you intend to use with Connect.
Chrome
To obtain and install the Connect extension for Chrome, follow the procedure below:
- Click Install Extension (guided install method), or open the IBM Aspera Connect page on the Chrome Web
Store (manual install method). The following page opens:
- Click Add to Chrome. The Add "IBM Aspera Connect"? popup appears.
- Click Add extension.
If successful, you'll see the message "IBM Aspera Connect has been added to Chrome".
Incognito Mode: By default, the Connect extension is disabled in Chrome's incognito mode. To enable the Connect extension, right-click the small Connect icon in the upper-right corner of your browser page. Then open Manage extensions and scroll down to the heading Allow in incognito. Then set the switch to ON as shown below.

Firefox
To obtain and install the Connect extension for Firefox follow the procedure below:
- Click Add extension (guided install method), or open
the IBM Aspera Connect page on the Firefox
Add-Ons page (manual install method). The following page
opens:
- Click + Add to Firefox. The Add IBM Aspera
Connect? popup appears.
- Click Add.
If successful, you'll see the message "IBM Aspera Connect has been added to Firefox".
After Installation
Once Connect has finished installing, it will execute automatically when you access a Connect, Faspex, or IBM Aspera Shares web page. Look for the Connect icon in your menu bar to confirm that it's running.

If Connect does not start automatically (or if you need to restart it), you can execute the application manually with the following command:
$ ~/.aspera/connect/bin/asperaconnect
Tip: Aspera provides a web-based diagnostic tool that can be helpful in identifying
connection issues. You can access the IBM Aspera Connect Diagnostic Tool here:
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