Help and support resources for Planning

If you are the authorized point of contact in your organization for Apptio support, use the contact methods provided to you to escalate issues to Apptio Support Services. Otherwise, reach out to the designated support contact within your organization. This is likely your Budget Process Owner or Admin.

Before you begin

All Apptio planning application users have access to the Apptio Community on the TBM Connect website. There, you can see, ask, and respond to questions about Apptio planning applications and view instructional and troubleshooting information

• Here are some starting points :
  • Visit the Planning Knowledge Base for troubleshooting KB articles, announcements, discussions, and trainings.
  • Visit Planning applications video and training resources to see Apptio planning applications in action.
  • Vote on product feature ideas submitted by other customers or submit your own
• Your organization's designated support contact can also use the following resources:
  • Use the Support Help Center (https://support.apptio.com/s/) to submit a support request.