Impersonate a user

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The tasks below can only be performed by users assigned to the Admin or Budget Process Owner roles. For additional information on roles, see Frontdoor permissions and roles.

Roles are managed in Enhanced Access Administration. To learn more about Enhanced Access Administration, watch this video series from Apptio Education Services: Frontdoor (Admin Console) Essentials Training .

Or see all Apptio planning video and training resources.

An Admin may want to impersonate another user to ensure that user has what they need available to them and to troubleshoot problems. When enabled, an Admin can impersonate any user within your organization.

  1. In the Apptio toolbar, select Profile settings > Impersonate.
  2. Log in with your user name and password.
  3. When prompted, enter the user name of the account to impersonate. Note that the user name at the top right of the page displays the impersonated user's name with an asterisk next to it to indicate the user is being impersonated.
  4. Log out to exit the impersonation.